Privacy Policy

1. Introduction

Welcome to DSSI Connect. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (dconnect.id) and use our enterprise service management systems.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you to provide our enterprise HVAC management and maintenance services. The personal data we collect includes:

• Identity Data: Full name, username, title, and profile pictures (avatars).
• Contact Data: Email address, telephone numbers, and company address.
• Biometric & Verification Data: Facial reference photos and digital signatures used strictly for verifying technician/vendor attendance at project sites.
• Location Data: GPS coordinates (latitude and longitude) used for geo-fencing to validate technician attendance at customer locations.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, and operating system used for security auditing and logging.
• Business Data: Company name, business field, and business relationships.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new user (employee, technician, vendor, or customer).
• To manage and coordinate technical services, project schedules, and maintenance work orders.
• To verify the physical presence of engineers/technicians at client sites via location tracking and facial verification for service reports and SLAs.
• To securely authenticate your access to our system (including OTP/2FA delivery).
• To monitor system security, detect unauthorized access, and maintain comprehensive audit logs.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

6. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our administrative team or your project person-in-charge (PIC) directly.